Your Guide

Important Information

The services described on this site are subject to the following terms and conditions as applicable.

• Credit approval required.
• Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service.
• Want to block access to certain content? Set up Content Filters at verizonwireless.com/myverizon or call Customer Service to block any lines on your account from using Mobile Web, Media Center, Messaging, Verizon Apps and certain international services.
• When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You can’t block Caller ID for some of the numbers you may call, such as toll-free numbers.
• When you set up and listen to your Voice Mail from your wireless phone, your account will be billed at regular plan rates, just as if you were making a regular call.

■ Nationwide, Nationwide 65 Plus, Nationwide Plus Canada and Nationwide Plus Mexico Plans

Limited Mobile to Mobile Calling with Limited Night & Weekend: Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance.

Family SharePlans — Minimum Number of Lines: A Family SharePlan must include a minimum of two lines at all times. In the spirit of family, they all use the number of minutes designated for the account.

■ Verizon Wireless Prepaid Plans

Unused Anytime Minutes will be forfeited on your Prepaid Monthly Plan renewal date. Per-minute and per-MB overage rates apply if you have used your allowance before your monthly renewal date.

Balance Expiration and How to Carry It Forward: When you replenish your account, you’ll be given an expiration date, and at 12:01 a.m. on that day, your account balance will expire. To avoid losing your unused balance, simply refill your account before your expiration date.

Access Fees, Charge Basis and Plan Changes: On the days you make or receive calls, a Daily Access fee, valid until 11:59 p.m., will be billed and deducted from your account. Monthly access will be billed and deducted from your account on the same date each month.

Your call charges are based on the cell sites used and the time of the day at the telephone switching office that carries your call, so the time may be different from the time shown on your phone.

You can only make four changes to your Plan in a 30-day period.

Once activated, account balance will expire based on initial payment or in 60 days, whichever is longer. Domestic Long Distance included. Payment expirations once applied to the account: $15–$29.99 for 30 days; $30–$74.99 for 90 days; $75–$99.99 for 180 days; $100 or more for 365 days.

Service Suspension: If your account doesn’t have enough funds for the Daily Access fee, you won’t be able to make or receive any calls. Unfortunately, we’ll have to suspend your service when your account reaches $0 or after the expiration date.

If you activate service without a Refill Card and do not make a call within 60 days, you will lose any money in your account.

Your wireless number is subject to termination after the expiration period, and Verizon Wireless may charge up to a $35 account setup fee to re-establish service.

Balance Limit: Your balance can’t exceed $1,000.

Balance Transfers: If you want to change from prepaid service to postpay service, any remaining funds in your account will be credited to your postpay account. We can’t give you any credit for transaction taxes you may have paid when depositing funds into your account, so you could end up paying the same taxes twice.

Text Bundles/Messaging: Once Text Bundle subscription is added to your account, subscription and charges will renew automatically on the same date each month. If you don’t have sufficient funds in your account at the time of renewal, texts will be charged at the rates in your calling Plan. Once sufficient funds are added, your subscription and charges will be renewed, and you will be assigned a new renewal date.

• If you unsubscribe from a Text bundle, you can still use it until the expiration date.
• If you re-subscribe before the expiration date, the bundle will resume with the original expiration date.
• If you re-subscribe after the bundle’s expiration date, a new bundle will be set up and you will be billed at that time.

International Services: Locations and rates subject to change without notice.

International Voice Calling: Per-Minute Rate After Allowance or Each Additional Minute rate, plus the following surcharges: no extra charge to Puerto Rico, 10¢ per minute to landline numbers in Mexico, 29¢ per minute to wireless numbers in Mexico; 29¢ per minute to Canada, Guam, Northern Mariana Islands and the U.S. Virgin Islands. $1.49 per minute to other available locations.

International Text Messaging: 25¢ per message sent (per recipient) or as low as 1¢ per message received, depending on your Plan.

International Picture and Video Messaging: 50¢ per message sent (per recipient) and 25¢ per message to receive with participating carriers.

International Roaming: Voice Calling rates while roaming internationally are 69¢ per minute from Canada, Puerto Rico and the U.S. Virgin Islands; 99¢ per minute from Mexico; and $1.99 per minute from Bermuda. Text Messaging rates while roaming internationally are 50¢ per message sent (per recipient) and 5¢ per message received. Visit verizonwireless.com/prepaid for more details and all available locations.

Picture and Video Messaging and data services and features not available when roaming. International Roaming coverage only available on participating networks and is not guaranteed. Calling and Messaging to some locations may not be available at all times. For details on International Services, as well as the latest available locations and rates, visit verizonwireless.com/prepaid

Unavailable Services: Not all features and services available on our postpay service are available on Verizon Wireless Prepaid Plans. Please see Prepaid section and verizonwireless.com/prepaid for available features and services for prepaid service. In some instances, unavailable features or services may work, and charges may deplete your account balance.

■ Data Services

Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without your pressing or clicking the send or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit verizonwireless.com/vzwoptimization Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren’t negatively affected by the inordinate data consumption of just a few users.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29–31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly. If the entire data allowance is used before the renewal date, service will not be available until the plan automatically renews, unless a new data plan is purchased. If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

■ Data Services: Permitted Uses

You can use our Data Services for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

■ Data Services: Prohibited Uses

You may not use our Data Services for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments

of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.

We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy]

■ National Mobile to Mobile Calling/Friends & Family

National Mobile to Mobile Calling/Friends & Family is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone’s roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated.

■ Text, Picture, Video and Voice Messaging

Pictures and Video: Check out verizonwireless.com/picture for the Picture and Video Messaging User Agreement. Keep in mind that if you cancel a picture or video message after pressing send, partial content may be delivered. You can control receipt of picture and video messages using the “prompt mode” feature on your phone.

Mobile Broadband Plans: Text Messaging available at standard rates. For PC Card, ExpressCard, USB Modem, Mobile Hotspot, Mobile Broadband Built-In notebook/netbook devices, and tablets, if you don’t utilize VZAccess Manager (or an SMS-capable connection manager), you will be billed for text messages that are sent to you, but you will not be able to receive them. When using a Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text Messaging Block is available upon request.

OPTIONAL SERVICES TERMS AND CONDITIONS

■ V CAST Music

Verizon Wireless grants you a limited, non-exclusive, non-transferable license to use the content made available through this service (“Content”) solely for your personal, noncommercial, entertainment use. Your rights to Content are limited by copyright law. All rights not expressly granted are reserved by us and/or our licensors. You represent, warrant and agree that you: (i) are the account owner for the wireless telephone number used to access the service or are authorized to use the service by the account owner; (ii) are using the service and all Content for your own personal, noncommercial, entertainment use; (iii) will not redistribute, rebroadcast, transfer copies of, publicly perform, or publicly display the Content or otherwise use the Content in an infringing manner. Availability of Content may vary by phone model. Certain Content is protected by Windows Media^® or other digital rights management technology (“DRM Content”). For details about DRM Content and additional terms and conditions, go to http://support.vzw.com/terms/products/music.html

■ Media Center and Verizon Apps

You will be responsible for all charges incurred until the Apps are deleted from your account, even if you lose or replace your phone, block Media Center/Verizon Apps on your phone or your account is suspended. You agree:

(1) to use Apps only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term subscription, unless transfers to replacement phones are explicitly permitted by Verizon Wireless; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/or (iii) take any action that infringes upon any third party’s copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer.

■ Messaging Programs

Messaging programs use unique five- or six-digit numbers, called “short codes.” They are provided by third parties, and we are not responsible for any content, information or services provided by third-party services through these programs. The programs and opt-in requirements vary. Short codes, whether sent or received, may be subject to standard messaging charges. Some programs may also charge additional premium fees (“Premium Messaging Programs”), the amount and billing frequency of which will be disclosed at time of opt-in and billed on your Verizon Wireless bill.

To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the short code. Some programs may be subject to additional terms and conditions.

Block Premium Messaging will cancel all current Premium Messaging Programs at the time the blocking feature is activated. No credits or pro-rating will be applied.

■ Usage Controls

Usage Controls requires a supported device on a Nationwide Plan and does not work with text messaging block, Mobile Broadband devices, PC cards, Push to Talk devices or devices with Static Internet Protocol Addresses.

Availability: Usage Controls isn’t available with Prepaid or business accounts, or accounts with more than 10 lines of service. It may not work outside the Nationwide Rate and Coverage Area or when roaming.

Settings: You are responsible for setting up and maintaining Usage Controls settings for the devices on your account and explaining the limitations you impose on a user’s access. If you unsubscribe or are canceled for non-payment, or are otherwise suspended from service, your settings will be lost.

Charges: Usage Controls is not guaranteed to be precise or accurate. Because of roaming, promotions, billing cycles, time zone settings and other factors that affect Usage Controls, you may incur charges based on actual usage in accordance with your Plan or you may unexpectedly be prevented from using certain services. Spending limits and allowances for Premium Messaging Programs and content products and services are not supported and all charges incurred will be billed according to your Plan.

Compatibility: Please note: Usage Controls is not compatible with the Group Communication service. Usage Controls is also not compatible with Mobile IM version 3.0 and higher. If you have Mobile IM 3.0 or higher, you can’t access or use instant messaging. If you wish to access and use Mobile IM 3.0 or higher, you must unsubscribe the affected phone number from Usage Controls.

Setting Time Restrictions: When you set Time Restrictions, all data services will be unavailable during the restricted period, except for My Verizon Handset, Data Usage Meter and Backup Assistant.

911: There are no restrictions on placing or receiving 911 calls. If a user dials 911 from his/her handset, all Usage Controls restrictions and limitations will be automatically suspended until the Account Owner resets the service for that line.

Blocked Numbers: Only 10-digit numeric phone numbers (i.e., 111-555-1234) can be used with the Blocked Numbers feature. You can’t block non-10-digit codes such as international numbers and 911. When you use Blocked Numbers, you won’t receive notification of attempted delivery of a call to your device from the blocked number. The Blocked Numbers list restricts a user’s ability to place or receive voice calls and to send or receive messages with the 10-digit numeric phone numbers listed. Voice calls and text messages between Trusted Numbers will always be available. Trusted Numbers can include phone numbers on your Wireless account or other 10-digit phone numbers, including landlines and cell phones.

■ Caller ID

Some Verizon Wireless services allow customers to determine how their names, mobile phone numbers and other personal information (“Caller ID”) appears to the person receiving the call. Verizon Wireless does not pre-screen Caller ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else’s rights or violate the law, rules or regulations with regard to privacy, intellectual property or otherwise.

Customers may also be able to download software applications offered by unaffiliated third-party providers that manipulate or “spoof” the Caller ID that appears to the person receiving the call. Verizon Wireless does not pre-screen the third-party applications that you may download. However, you should review any applicable third-party terms and conditions before subscribing to or using such services.

Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Caller ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third-party provider, or misuse of your wireless device, with the intent to defraud, cause harm, or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

■ Content Filters

The default setting is Filter Off. Currently, Content Filters can filter video clips available through Verizon Video, websites accessible through most wireless devices, apps accessible through Verizon Apps, short-code based messaging campaigns, “Explicit” labeled music on V CAST Music and Verizon iD, and content accessible through Media Center/Get It Now. Content from other sources is not filtered at this time. Other limitations apply. Visit verizonwireless.com/contentfilters or call 1.800.922.0204 for additional information.

■ VZ Navigator

Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed.

■ VZ Navigator Global

VZ Navigator Global isn’t available in every country (in English or Spanish) and doesn’t include all of the features currently available through VZ Navigator. When you send messages or place calls using VZ Navigator Global, you will be charged standard international rates per your Plan, feature and/or bundle.

■ Push to Talk

Push to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of $34.99 or higher (or to Family SharePlan lines).

Best Performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing end or after 10 seconds of inactivity.

General Use: While you are on a Push to Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you can’t receive a Push to Talk call. You can’t prevent others from adding your number to their Push to Talk contact list.

Only one person at a time can speak during Push to Talk calls.

When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party.

Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact.

You can’t use your Push to Talk service for any applications that tether your phone to computers or other devices for any purpose.

■ Group Communication

By creating a group through Group Communication, you agree to act as the administrator and to take responsibility to moderate the group (including all conduct of your group members through call, text, or voice messages). If someone reports any content as illegal, infringing or otherwise inappropriate, you will be responsible for taking such action to remediate the issue.

■ Verizon Wireless Roadside Assistance

Verizon Wireless Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage does not include service of any kind on vehicles used for commercial purposes or using dealer tags. For every line enrolled, you can only make four calls per year for Verizon Wireless Roadside Assistance service.

Verizon Wireless Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Wireless Roadside Assistance service two days after the feature is added.

■ Home Phone Connect Adaptor Device (“Device”) & Home Phone Connect Service (“Service”)

IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: Since the Device is designed to operate only in an indoor environment, please be prepared to provide your location inside the premises to public safety personnel during any calls to 911. The GPS chipset embedded in the Device will work best if the Device is located near a window or other opening.

While the Device does have a backup battery, if the landline phone to which the Device is connected requires external electric power to operate, Service (including the ability to make and receive 911 calls) will not be available during a power outage.

Neither Verizon Wireless nor any of its affiliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall Verizon Wireless or any of its affiliates be responsible for the acts or omissions of emergency response center personnel.

For additional technical information on how 911 functions with the Device, please see the PRODUCT SAFETY AND WARRANTY INFORMATION booklet that you received with your Device.

SERVICE USE AND LIMITATIONS: While the Verizon Wireless coverage map at verizonwireless.com/coverage may provide some indication of the expected coverage at your location, you will need to assess whether the actual coverage at your location is acceptable to you for purposes of using the Home Phone Connect Service. You will need at least moderate Verizon Wireless coverage throughout your home to properly use the Service.

The Home Phone Connect Adaptor may not be compatible with certain home security systems. Please check with your home security system provider to confirm the compatibility requirements of your home security system.

If the Home Phone Connect Adaptor is connected to a cordless phone base station, any extension phones compatible with that base station can also use the Service, but the only corded telephones that can use the Service are those that are connected directly to the Home Phone Connect Adaptor.

Home Phone Connect Service is solely a wireless voice service. Data services typically available on handheld wireless phones or other wireless devices are not available through the Home Phone Connect Service. The Home Phone Connect Service also does not support incoming or outgoing fax calls, or dial-up or DSL Internet service.

The Service cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial‑around calls (e.g., 1010-XXXX).

■ International Eligibility

International Eligibility requires a minimum payment history and credit approval; a contract term and security deposit may also be required. Failure to maintain these requirements may result in suspension of International Eligibility without notice. You can remove International Eligibility at any time by calling Customer Service.

You are responsible for any unauthorized use of your SIM Card and will safeguard security codes. Upon termination of service, destroy your SIM Card. See verizonwireless.com/global for details.

■ International Long Distance

You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries; see verizonwireless.com/global for details.

■ International Roaming

Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using Global Phone services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless Nationwide Rate and Coverage Area.

■ Cruise Ship Service

Taking a cruise ship vacation? Then you’ll find Cruise Ship roaming rates apply only to calls made and received while traveling in international waters on the cruise lines and ships currently published on verizonwireless.com/global

■ Plan and Feature Discounts

Verizon Wireless offers monthly access discounts on eligible plans and features, as well as corporate-only plans and equipment pricing, to qualifying businesses. If you are not a business customer, you may be able to receive a monthly access discount based on where you work or through an organization with which you are affiliated. Unless otherwise noted, plans $34.99 or higher and data features $24.99 or higher when added to such plans are eligible for discounts. Prepaid Plans, Unlimited Anytime Minute Plans and, except for business customers, Mobile Broadband Plans are not eligible for discounts. SharePlan monthly access includes an account monthly access charge and line monthly access charge for two lines: Each line monthly access charge is equal to the charge for each extra line. Discounts apply only to the SharePlan account monthly access charge. Business customers can receive a discount on the 2 GB Data Package when added to a business calling plan. Please speak with a Verizon Wireless Sales Representative, or your organization’s telecom administrator, for more information about discounts you may be eligible for. For information about our business programs, please speak to a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ.

Verizon HomeFusion℠ Broadband Protection Plan Terms & Conditions

Purchaser ___________________________________

Plan Number___________________________________

This is a legal contract (referred to hereinafter as the “Plan”). By purchasing it, you understand that it is such a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein.

Obligor: The company obligated under the Plan (the “Obligor”) is Asurion Warranty Services, Inc., if purchased in AK, AL, AZ, AR, CA, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NV, NH, NJ, NM, NY, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY; whose address is 648 Grassmere Park, Suite 300, Nashville, TN 37211 or 1.800.922.0204; This plan is not available for purchase in Florida.

Definitions: (1) we, us, or our: the company obligated under the Plan, as referenced in the Obligor section; (2) administrator: (a) National Electronics Warranty, LLC, in all states and DC except in AL and AZ, and (b) Asurion Service Plans, Inc., in AL and AZ; (NEW: refers to National Electronics Warranty, LLC, Asurion Service Plans, Inc.). The administrator can be contacted at: P.O. Box 1340, Sterling, Virginia, 20167; (3) seller: Verizon Wireless Services, LLC; (4) breakdown: the mechanical or electrical failure of the product caused by defects in workmanship and/ or materials; (5) product: the Verizon HomeFusion Broadband devices comprised of the HomeFusion Broadband Antenna, HomeFusion Broadband Router, mounting brackets, power inserter, parts and cabling as originally installed at the original installation address; (6) you and your: the individual who purchased the product and the Plan.

Instructions: Please keep this validation for the product; it is an integral part of the Plan and you may be required to produce it to obtain service or replacement. The Plan, including the terms, conditions, limitations, exceptions, and exclusions constitute the entire agreement between you and us.

The Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.

What Is Covered: The Plan covers product repair or replacement of HomeFusion Broadband Antenna, HomeFusion Broadband Router, mounting brackets, power inserter, parts, cabling, truck rolls and labor costs resulting from a breakdown of the product, and/or normal wear and tear, including those manifesting from power surges (lightning excluded). We will provide for the repair or replacement of your product under the plan.

This Plan includes the following enhanced coverage:

• On-site Repairs necessary for the product to meet the manufacturer’s written specifications.
• Power surge coverage not covered by any other warranty, service plan or any insurance policy.
• No additional cost for truck rolls, on-site visits or labor.
• Next business day shipping of your Verizon HomeFusion Broadband Router.

Equipment Replacement: If we determine a HomeFusion Broadband Router is required, we will ship a new or refurbished unit with comparable features to the location where you receive Verizon HomeFusion Broadband Service.

Term of Coverage: The Plan coverage commences at the date of purchase and continues for one (1) month. The Plan will automatically renew on a month-to-month basis unless the Plan is cancelled as per the “Cancellation” provision.

Plan Payment Terms: You will be billed for the Plan purchase price in equal monthly installments. If your monthly Plan purchase price is subject to change during the term of this Plan, you will be notified in advance of any price increase.

To Obtain Service: If your product fails, call 1.800.922.0204 to process your claim in accordance with the terms and conditions of the Plan. Unauthorized repairs may void this Plan. Your Verizon HomeFusion Broadband account must be current and active to be eligible for service. Non-original manufacturer’s parts may be used for repair of the product if original parts are unavailable or more costly.

WHAT IS NOT COVERED: (1) LEAF REMOVAL, SNOW REMOVAL; (2) INCIDENTAL OR CONSEQUENTIAL DAMAGES; (3) INTENTIONAL ACTS OR CRIMINAL ACTS BY YOU, DAMAGE FROM ACCIDENT, ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, THIRD-PARTY ACTIONS (FIRE, COLLISION, VANDALISM, LOSS, THEFT, ETC.); (4) ACCESSORIES (5) PREVENTATIVE MAINTENANCE; (6) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS PLAN; (7) DAMAGE TO COMMERCIALLY USED PRODUCTS; (8) EXTERNAL SIGNAL INTERFERENCE; (9) PRE-EXISTING CONDITIONS OR PROBLEMS; (10) REPAIRS ASSOCIATED WITH INCOMPLETE OR UNSUCCESSFUL INSTALLATION; (11) ANY ANTENNA OR OTHER EQUIPMENT MADE SPECIFICALLY FOR OR PERMANENTLY ATTACHED TO AUTOMOBILES, RECREATIONAL VEHICLES, INCLUDING WITHOUT LIMITATION WATERCRAFT, AIRCRAFT, OR MOBILE HOMES (EXCEPT THOSE THAT ARE ATTACHED TO A PERMANENT FOUNDATION); (12) ANTENNAS MOUNTED TO STRUCTURES OR OBJECTS THAT ARE NOT MAN-MADE AND STATIONARY; (13) ANY FAILURES, OR PARTS AND/OR LABOR COSTS INCURRED AS A RESULT OF A MANUFACTURERS RECALL; (14) “ACTS OF GOD.”

Cancellation: You may cancel this Plan, without cost to you, anytime during the term of coverage by either calling 1.800.922.0204 or providing written notice with a copy of the Plan to the administrator at the following address: P.O. BOX 110656, Nashville, TN 37222 Attn: Cancellation Department. You will receive a refund equal to the unearned pro-rata premium, less any claims which have been paid. This Plan may not be cancelled by us except for fraud, material misrepresentation or non-payment by you; for violation of any of the terms and conditions of this Plan; if your Verizon HomeFusion Broadband service is cancelled, disconnected, or terminated; or if required to do so by any regulatory authority. If the Plan is cancelled by us, you shall receive a refund of 100% of the unearned pro-rata premium less any claims which have been paid. Any refund owed and not paid within thirty (30) days shall include a ten percent (10%) penalty per month.

No Deductibles: There are no deductibles under this plan.

Transferability: This Plan is not transferable.

Insurance Securing this Plan: This Plan is not an insurance policy. This Plan is secured by an insurance policy provided by Liberty Mutual Insurance Company, in the following jurisdictions only: AL, AR, CA, CT, GA, HI, IL, KY, ME, MN, MO, MT, NC, NH, NV, OH, OK, OR, SC, TX, VA, VT, WA, WI, WY and all other states required by law. In NY, this Plan is secured by an insurance policy provided by Liberty Insurance Underwriters Inc. If You reside in one of these listed states and, within sixty (60) days We have not paid a covered claim, provided You with a refund owed or You are otherwise dissatisfied, You may make a claim directly to the insurance company at 175 Berkeley Street, Boston, Massachusetts, 02116 or 1.617.357.9500.

State Variations: The following state variations shall control if inconsistent with any other terms and conditions:

Alabama Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan. If no claim has been made under the Plan, the Plan is void and we shall refund to you the full purchase price of the Plan including any premium paid for the applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after you cancel the Plan. If you cancel this Plan after twenty (20) days of receipt of this Plan, we shall refund to you the unearned portion of the full purchase price of the Plan including the unearned portion of any premium paid for any applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to you.

Arizona Residents: If your written notice of cancellation is received prior to the expiration date, the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan. The pre-existing condition exclusion does not apply to conditions occurring prior to the sale of the consumer product by the Obligor, its assignees, subcontractors and/or representatives.

California Residents: For all products other than home appliances and home electronic products, the Cancellation provision is amended as follows: If the Plan is cancelled (a) within sixty (60) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan provided no service has been preformed, or (b) after sixty (60) days, you will receive a pro-rata refund, less the cost of any service received.

Connecticut Residents: The expiration date of this Plan shall automatically be extended by the duration that the product is in our custody while being repaired. In the event of a dispute with the Administrator, you may contact the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan.

Georgia Residents: This Plan shall be non-cancelable by us except for fraud, material misrepresentation, or failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. You may cancel at any time upon demand and surrender of the Plan and we shall refund the excess of the consideration paid for the Plan above the customary short rate for the expired term of the Plan. This Plan excludes coverage for incidental and consequential damages and pre-existing conditions only to the extent such damages or conditions are known to you or reasonably should have been known to you.

Illinois Residents: You may cancel this Plan for any reason at any time. If you cancel within thirty (30) days of contract purchase, and we have not paid a claim, you will receive a full refund,< less a cancellation fee of $50.00 or 10% of the Plan price. If you cancel after thirty (30) days or anytime after we pay a claim, you will receive a pro-rata refund of the Plan price based on the days remaining, less any claims that have been paid, less a cancellation fee of $50.00 or 10% of the Plan price.

MAINE ONLY: You may cancel this Plan within twenty (20) days of the receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale. If no claim has been made under the Plan, the Plan is void and we shall refund to you the one month price of the Plan including any premium paid for the applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after you cancel the Plan. If You cancel this Plan after twenty (20) days of receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale, we shall refund to you the unearned pro-rata premium, less any claims paid. An administrative fee not to exceed ten (10) percent of the premium fee by you may be charged by us. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to you. In the event of cancellation by us, written notice to you will be provided at least 15 days prior to the cancellation and will contain the effective date of the cancellation and the reason for cancellation. If a Plan is cancelled by us, you will be refunded 100% of the unearned pro-rata provider fee, less any claims paid. An administrative fee not to exceed 10% of the provider fee paid by You may be charged by us.

Nevada Residents: If the plan is cancelled, no deduction shall be made from the refund for the cost of any service received. Unauthorized repairs will not void this Plan. However, this Plan will not cover unauthorized repairs. In Nevada, no service contract may be voided by the provider except in cases of the contract holder’s fraud or material misrepresentation. This Plan may be cancelled due to unauthorized repair which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. No cancellation may become effective until at least 15 days after notice is mailed to You. This Plan will be considered void and we will refund you the purchase price of the Plan if you have not made a claim under this Plan and you have returned the Plan to us (a) within 20 days after the date we have mailed the Plan to you, (b) within 10 days after you have received the Plan if the Plan was furnished to you at the time the Plan was purchased, or (c) within a longer time period if specified in the Plan. We may cancel this service contract for a violation by the holder of any condition of the service contract, but only if the violation occurred after the effective date of the service contract and substantially and materially increases the service required under the service contract. The Welcome Letter that you received with this Plan forms part of the Plan.

New Mexico Residents: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1) you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining this Plan; (4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increase the service required under this Plan; or (5) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan.

North Carolina Residents: The purchase of this Plan is not required either to purchase or to obtain financing for a home appliance.

Oklahoma Residents: The “Cancellation” section is deleted and replaced by the following: you may cancel this Plan at any time by surrendering it or providing written notice to the retailer at the address where you purchased this Plan. You may also cancel this Plan by surrendering it or providing written notice to NEW at the address listed above. You may cancel this Plan for any reason. In the event you cancel this Plan within 30 days of receipt of the Plan, You shall receive a full refund of any payments made by you under this Plan. In the event you cancel this Plan after 30 days of receipt of this Plan, You shall receive a refund based upon 100% of the unearned pro-rata premium less an administrative fee not to exceed 10% of the unearned pro-rata premium or $25, whichever is less, and less the cost of claims paid. We or NEW may not cancel this Plan except for fraud, material misrepresentation or non-payment by you; or if required to do so by any regulatory authorization. If we or NEW cancel this Plan, you shall receive a refund of 100% of the unearned pro-rata premium. We or NEW may not cancel this Plan without providing you with written notice at least thirty days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. The following sentence is added to this Plan: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. Oklahoma service warranty statutes do not apply to commercial use references in this Plan.

South Carolina Residents: To prevent any further damage, please refer to the owner’s manual. In the event the service Plan provider does not provide covered service within sixty (60) days of proof of loss by the Plan holder, the Plan holder is entitled to apply directly to the Insurance Company. If the Insurance Company does not resolve such matters within sixty (60) days of proof of loss, the Plan holder may contact the SC Department of Insurance, P.O. Box 100105, Columbia, S.C. 29202-3105, 1.800.768.3467.

Texas Residents: If you purchased this Plan in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service Plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number 1.512.463.2906 or 1.800.803.9202. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to the provider.

Utah Residents: NOTICE. This plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association. This Plan may be cancelled due to unauthorized repair which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. Failure to notify within the prescribed time will not invalidate the claim if you can show that notification was not reasonably possible. If we cancel this Plan due to fraud or material misrepresentation, you will be notified thirty (30) days prior to cancellation. If we cancel this Plan due to nonpayment, you will be notified ten (10) days prior to Plan cancellation.

Washington Residents: You may apply directly to the insurance company.

Wisconsin Residents: THIS PLAN IS SUBJECT TO LIMITED REGULATION BY THE WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE. This Plan shall not be cancelled due to unauthorized repair of the covered equipment, unless we are prejudiced by your failure to obtain such authorization. If you cancel this Plan, no deduction shall be made from the refund for the cost of any service received. Section 6 of the “What is not Covered” section of this Plan does not apply.

Wyoming Residents: This Plan will be considered void and we will refund you the full purchase price of the Plan or credit your account if you have not made a claim under this Plan and you have returned the Plan to us (a) within 20 days after the date we have mailed the Plan to you, (b) within 10 days after you have received the Plan if the Plan was furnished to you at the time the Plan was purchased, or (c) within a longer time period if specified in the Plan. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of the Plan to us. The right to void the Plan provided in this subsection applies only to the original Plan purchaser and is not transferable. If we cancel this Plan for reasons other than nonpayment, a material misrepresentation made by you to us or because of a substantial breach of duties by you relating to the product or its use, we will mail a written notice to you at least ten (10) days prior to cancellation. The notice of cancellation shall state the effective date of cancellation and the reason for cancellation.

To obtain a large-type copy of the terms and conditions of this plan, please call 1.800.922.0204.

Administered by:

NEW
P.O. Box 1340
Sterling, VA 20167
1.800.922.0204

©2012 NEW Customer Service Companies, LLC, all rights reserved.